FAQ

  • Common Questions
  • How do I sign up to take a class?
    1. Go to our shop page and select the class you want to purchase.
    2. Click on the class picture or View Product for more details.
    3. Click the Add to Cart button.
    4. Continue Shopping or View Cart.
    5. Once you have all the classes you want in your cart, select Proceed to Checkout.
    6. Enter your billing credentials.
    7. Create an account name and password.
    8. Click Place Order button.
  • Where do I go to take my class?

    Once you have completed the steps above, you will be redirected to My Account Page. Your list of Registered Courses will appear below your account information. Select the class to take, and click on the first lesson. Follow the prompts throughout the class.

  • How long do I have to complete my class?

    Once you purchase a class, you can take as long as you need to complete it. The class is always available to you 24/7 with no expiration date.

  • How does the class work?

    The classes are self-study, so you are able to read and watch class information on your own. For 1 and 2 hour classes, each lesson contains a quiz. Once all quizzes are passed, a certificate is available to print right away. For 3+ hour classes, each lesson contains a quiz or short-answer assignment that must be completed. Once all assignments are completed satisfactorily and evaluated by our staff, your certificate will be available for printing (within 3 days of completing assignments).

  • Will my state accept these classes?

    Look for your state on our State Approval page!

  • Do you offer CEU’s for your classes?

    At this point, we only offer clock hours for professional development.

  • I don’t have a PayPal account. How do I purchase a class?

    You do not need to have a PayPal account. PayPal can process a credit card for you without using a PayPal account.  Simply select the "Pay By Credit or Debit Card" option, once you are in the PayPal screen.   If you do not wish to use a credit card, you can mail a check and Printable Order Form.

  • Can someone else purchase a class for me?

    Yes, someone else can buy a class for you. It is recommended that you create an account first, and have them use your account when checking out.

  • I lost my certificate. How can I reprint it?

    Go to My Certificates when you are logged in.  Your list of certificates earned will appear in a list.  Click the link to open the certificate.

  • I don't have a printer - how do I get my certificate?

    Go to My Account and log in. Your list of classes will appear below your Student Profile.

    1.  Click the triangle next to the class.
      Certificate1
    2. Your list of assignments will appear.  Next to Certificate of Completion is an icon.  Click that icon and your certificate will open as a PDF.  (If you don't have Adobe PDF Reader on your computer, you will need to install it for free, by clicking here.)
      Certificate2
    3. Once your certificate is open in PDF, select "File" in the upper left corner. Select "Save As" and save onto your computer.
      CertificateSave
  • What is your refund policy?

    Should you purchase a class from The Early Childhood Academy that you are not satisfied with and/or not able to use, you may request a refund up to 30 days after the purchase date. Refunds will be issued only if all assignments have not been completed. Refunds are not available for classes that students have submitted all assignments for or for classes purchased over 30 days prior to refund request.  Contact Us if you want to request a refund.

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